A Minnesota family of a newborn baby boy felt quite distressed to have their furnace break down the day before their son was to arrive home. There were reports of an upcoming storm, and they had another two-year-old that they had to take care of as well.
“Instantly I panicked,” Jesse Hulscher, the father, said. “I have a two-year-old here, a newborn coming home in a couple days and this was before the big potential snow storm.”
Maria, his wife, was still in the hospital with their son Adler, who had been born just the day before. The father knew it was up to him to do something, so he called Magnuson Sheet Metal to ask for help.
After he told the workers about his grave situation, he was redirected to one of the co-owners, who felt like he should talk to him personally.
He said ‘the fan’s not working, the furnace isn’t working, my wife is in the hospital, we just had a baby yesterday,’” Magnuson co-owner Craig Aurand said. “I just said take it easy, we’ll be right there.”
And there they were.
They sent some workers in the split second, who managed to repair the furnace in only an hour. Jesse was pleased and pleasantly surprised by their professionalism. Most of all, he was happy to have his sons protected from the cold weather outside.
Mommy Maria and baby Adler were ready to come back to the warm home that was waiting for them!
As soon as they all settled, and a couple of days had passed, the invoice came in the mail.
“I opened it up and looked at the receipt and it said, ‘no charge, take care of the new baby,’” Jesse remembers. “I was like, what? No. This can’t be real. And he’s like, ‘I know I can’t believe it either,’” Maria said.
Furthermore, this is not the first time Aurand had excused people from paying small bills during the holiday season.
He said: “We didn’t do it for the PR, we just did it to be good people. That’s it. Just to be nice to these people.”
“That’s what this is about.”